Question 1

Do you offer 24/7 emergency services?

Accepted Answer

Yes — we provide 24-hour emergency plumbing and heating callouts to help you with urgent issues any time of day or night.

Question 2

What number do I call in an emergency?

Accepted Answer

For emergency plumbing or heating issues, please call our 24/7 emergency number on 07901 831310.

Question 3

How quickly can you attend an emergency?

Accepted Answer

We aim to attend emergency callouts as quickly as possible, often within the same day depending on availability and location.

Question 4

What areas do you cover?

Accepted Answer

We cover Herne Bay and the wider Kent area, providing plumbing, heating, and boiler services to both homes and businesses.

Question 5

Are your engineers qualified and insured?

Accepted Answer

Yes — all our engineers are fully qualified, insured, and accredited, ensuring all work is carried out safely and to a high standard.

Question 6

Do you offer free quotes?

Accepted Answer

Yes — we offer free, no-obligation quotes for all installations, repairs, and heating services.

Question 7

Where are you located?

Accepted Answer

We are located at 1 Central Ave, Herne Bay, CT6 8RY, serving customers across the Kent region.

Question 8

How often should I service my boiler?

Accepted Answer

Your boiler should be serviced once a year to maintain efficiency, reduce breakdown risks, and keep your warranty valid.

Question 9

Do you install new boilers?

Accepted Answer

Yes — we supply and install new boilers from leading manufacturers, offering professional installation and system upgrades.

Question 10

Are your engineers Gas Safe registered?

Accepted Answer

Yes — all our heating engineers are fully Gas Safe registered and qualified to work safely on all gas appliances.

Question 11

Can you repair my boiler?

Accepted Answer

Yes — we diagnose and repair most boiler faults, aiming to restore your heating and hot water as quickly as possible.

Question 12

Do you offer heating system upgrades?

Accepted Answer

Yes — we provide a range of heating upgrades including smart controls, radiator replacements, system improvements, and more.

The Answers To Your Questions

Frequently asked questions